Gearshop will not be liable for items returned by post or untracked courier delivery.Īll items being returned MUST be accompanied by a covering letter detailing your request and your full contact details and return address. Post ( much slower turn around) to P O Box 154, Nelson Goods should be returned one of two ways:Ĭourier ( the fastest way) to 53 Bolt Road, Tahunanui, Nelson Items with damaged packaging on arrival, may not be exchanged, please ensure you use the appropriate packaging for the item.ĭue to copyright issues exchanges are not available on DVD’s, except where the product is deemed faulty. Please note products returned to us for an exchange or credit must be in a resalable condition with packaging intact and all labels etc returned with the item, we take care to ensure your item reaches you in good condition, we expect the same from you. In all cases proof of purchase is required in order to get an exchange. If you think you have a case for a genuine exchange request then please contact us first before sending your order back to us as it may get declined and returned to you. So we are happy to exchange items, or provide a credit to be used for alternate purchases from Gearshop.Īny exchange request, may incur a handling charge to cover restocking, processing and resending of the alternate item.
We make every effort to make sure our product descriptions are as detailed as possible, but we understand that sometimes, thing just don't fit as expected, or the colour just wasn't what you were expecting. If you have any queries or issues relating to your order, please don’t hesitate to contact us. We will do everything within our power to ensure that your goods arrive within a reasonable timeframe.
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Free NZ shipping on orders over $95, excluding certain oversized or heavy items, and today's hot deal.$6.99 standard shipping on all New Zealand orders under $95.Shipping ChargesĪll charges are in New Zealand Dollars. Please be aware that, in the event that a parcel goes missing, Gearshop will not be able to provide a replacement or refund where the courier is able to supply proof of delivery. We’re doing all that we can to get them to you as soon as possible.Īlso, due to COVID restrictions, depending on the alert/protection framework level in your area, contactless delivery may be required and couriers may leave parcels unattended on your property. Due to COVID restrictions and freight disruption, online orders may take longer than usual to arrive.
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